customer service

Expanding Your Social Media Presence

Expanding Your Social Media Presence

If you are not on social media or are not actively engaging your fans and followers, you are missing out on potential customers and interactions to build your brand. Social media is now more “social” than ever and people who are now homebound are spending more and more time on it. So how do you ramp up your activity to reach customers?

Q&A with KCARD: Managing Cash Flow During a Crisis

Q&A with KCARD:  Managing Cash Flow During a Crisis

Question: How do I manage cash flow when I’m concerned about the effect of reduced travel/walk-in traffic on my business?

Answer:  The next two weeks and the next two months are going to be critical for many small businesses as we all figure out what the eventual impact will be. Click to read about a few rules of thumb for businesses.

Dealing with the Crank - Part 2

Dealing with the Crank - Part 2

Two weeks ago we talked about dealing with the crank in person - that person that leaves a bad review, yells at your staff, decides to leave and never come back and tells all their friends to do the same. What happens when the person complains online?

Dealing with the Crank

Dealing with the Crank

We all have that one customer that refuses to let it go. I stopped at the local frosty freeze to pick up food one night and when I was looking up the phone number on their Facebook page, saw a bad review. It was harsh, laying the business out for something so silly that you had to laugh. My first reaction was, “This guy has never run a business.”

Every Square Foot

Every Square Foot

If you have a retail spot or retail product at a farmers market, you have some valuable real estate.  Every square foot of that space has the potential to earn money and you need to use that space as effectively as you can to maximize your profit. Here are three tips for using every square foot to increase your sales.